Repairs, alterations and drop-offs
Short counter appointments: a fitting, a hand-over, a collection. Explore suggested settings for 4 types of business, including appointment lengths, time between bookings, payments and considerations for operating in Japan.
Watch and jewellery repair#
A short counter appointment to hand the piece over and agree a quote, and another to collect it.
| Duration | 20 minutes |
|---|---|
| Booking notice required | 2 hours |
| Location | In person |
| Payment | Paid in person on collection |
| Cancellation policy | Not applicable |
Shoe repair#
Mostly walk-in, but booking a consultation for an expensive resole avoids a long conversation at a busy counter.
| Duration | 15 minutes |
|---|---|
| Booking notice required | 2 hours |
| Location | In person |
| Payment | Paid in person |
| Cancellation policy | Not applicable |
Tailors and alterations#
A fitting, then a collection, and for a made-to-measure suit several fittings weeks apart.
| Duration | 30 minutes for a fitting |
|---|---|
| Booking notice required | 12 hours |
| How far ahead customers can book | 120 days |
| Location | In person |
| Payment | Paid in person |
| Cancellation policy | Full refund 12 hours before |
Suggested booking questions: What needs altering? · Is there a date you need it by?
Dry cleaning pickup#
A collection window at a home address, run as a round rather than as individual appointments.
| Duration | 15 minutes as a window |
|---|---|
| Booking notice required | 12 hours |
| Time between appointments | 15 minutes after |
| Location | In person |
| Payment | Paid in person |
| Cancellation policy | Not applicable |
Start taking bookings online
The Free plan includes booking pages, Google Calendar and Outlook connections, working hours, Japanese holiday settings and booking on your website. No credit card is required, and there is no time limit. The Paid plan is ¥1,200 per month including tax and adds online card payments, team bookings and LINE integration. Business Box charges no booking commission; Stripe processing fees apply separately.
Last reviewed 16 October 2026.