Your plan and billing
The Free plan includes online booking and calendar connections, with no time limit or credit card required. The Paid plan costs ¥1,200 per month, including tax, and adds online card payments, team bookings and LINE integration.
Go to Billing in the menu. Press Subscribe to start, or Manage subscription to change your card, download invoices or cancel.
What each plan includes#
| Free plan — ¥0 / month | Paid plan — ¥1,200 / month | |
|---|---|---|
| Booking pages and links | Yes | Yes |
| Unlimited services and bookings | Yes | Yes |
| Google and Microsoft calendar sync | Yes | Yes |
| Working hours, holidays, preparation time and daily booking limits | Yes | Yes |
| Confirmation and reminder emails | Yes | Yes |
| Booking on your website and private booking links | Yes | Yes |
| English and Japanese throughout | Yes | Yes |
| Prices shown, collected in person | Yes | Yes |
| Card payment for bookings, online | No | Yes |
| Team members | One — you | No per-person fees; up to 50 staff |
| LINE booking and notifications | No | Yes |
| Time limit | None | Cancel any time |
| Card required | No | Yes |
The price is tax included. There is no commission on the bookings you sell — that money goes directly to your own Stripe account.
Subscribing#
- Press Billing at the foot of the menu.
- Press Subscribe.
- Enter your card on Stripe's secure page.
- You return to Billing, which says Thanks! Your subscription is being activated. It becomes Active within a few seconds.
Cancel on Stripe's page and nothing is charged — you come back to Checkout was cancelled. Nothing was charged.
Next: connect your Stripe account, which is the account the money from bookings goes into. It is a separate thing from the card you just entered.
The card saved under Billing pays for your Business Box subscription. The Stripe account connected under Payments receives payments from your customers. To accept online payments, you need both a paid subscription and a connected Stripe account.
Changing your card, invoices, cancelling#
Manage subscription on the Billing page opens Stripe's own customer portal, where you can:
- Update or replace the card.
- Download past invoices and receipts, for your accounts.
- Update the billing address and company name that appear on invoices.
- Cancel.
Cancelling takes effect at the end of the period you have paid for. Billing then shows Ends on… with the date, and you keep everything until then. Afterwards you are back on the free plan: paid services stop being bookable, but nothing is deleted and your prices and policies are saved if you subscribe again.
Subscription status#
| Status | Meaning |
|---|---|
| Free plan | Online booking and calendar connections. No online card payments, staff invitations or LINE integration. |
| Active | Paid and current. Renews on… shows the next date. |
| Payment overdue | A payment failed. See below. |
| Cancelled | Cancelled, with Ends on… showing when it stops. |
| Unpaid / Incomplete | Stripe could not complete the payment. Open Manage subscription and check the card. |
If a payment fails#
You get an amber banner across the app and an email, both saying how long you have. Nothing stops immediately: you keep 7 days after the period ends to update your card, and paid bookings carry on being taken throughout.
- Press Subscribe in the banner, or go to Billing.
- Press Manage subscription.
- Update the card.
If the grace period runs out, paid services stop accepting bookings. Free bookings, your existing bookings and all your data are untouched.
Invoices for your accounts#
Every charge produces a Stripe invoice, downloadable as a PDF from Manage subscription. Set your company name and address there and they will appear on the invoice — so your records include the correct billing details.
Common questions
How much does Business Box cost?
The Free plan includes online booking, calendar connections and booking on your website, with no time limit or credit card required. The Paid plan is ¥1,200 per month, including tax, and adds online card payments, team bookings and LINE integration. Business Box charges no booking commission; Stripe processing fees apply separately.
What do I lose if I cancel my subscription?
Online card payment for bookings, and inviting new members to your workspace. Everything else keeps working, nothing is deleted, and your prices and cancellation policies are kept in case you come back. Existing bookings, including refunding them, are unaffected, and you can still see and remove the members you already have.
How do I change the card I pay with?
Go to Billing and press Manage subscription, which opens Stripe’s customer portal. You can change the card, download invoices and cancel from there.
My subscription payment failed. Do bookings stop straight away?
No. You have seven days after the period ends to update your card, and paid bookings keep being taken during that time. You will see a banner in the app and receive an email telling you how long is left.
Is there a free trial?
There is no trial period for the Paid plan. You can use the Free plan without a time limit or credit card, then upgrade when you need online payments, team bookings or LINE integration.
Where do I get an invoice for my subscription?
From Billing → Manage subscription. Every charge has a downloadable PDF invoice, and you can set the company name and address that appear on it.
Last reviewed 16 October 2026.