Online booking for lash studios
Make the difference between a full set and an infill clear before customers book. Separate services help reserve enough time for each appointment.
Full set and infill as two event types with accurate durations, four full sets a day as a cap, and payment online for full sets.
One wrong booking, four late clients#
Lash work is unusually unforgiving of scheduling errors because the appointments are long and the day is packed. Someone booking an infill slot who actually needs a full set puts you an hour behind, and there is no slack to recover it.
Detailed lash work requires sustained concentration. Set a daily booking limit that leaves enough time for careful work and breaks.
Suggested booking settings#
A full set takes two hours, an infill takes one, and booking the wrong service can delay later appointments.
| Duration | 120 minutes for a full set, 60 for an infill — always two event types |
|---|---|
| Booking notice required | 12 hours |
| Time between appointments | 10 minutes after |
| Max bookings per day | Four full sets a day is the limit before the work shows it |
| Location | In person |
| Payment | Paid online for a full set, in person for infills |
| Cancellation policy | Full refund 24 hours before, 50% inside that |
Suggested booking questions: Full set or infill? · When was your last infill? · Any eye sensitivity or allergies?
Two event types, and ask when they last came#
Full set at 120 minutes, infill at 60. On the infill, ask on the form when their last appointment was — beyond three weeks it is usually a full set, and you would rather find out at the booking than at the door.
Cap the day#
Set Max bookings per day on the full-set event type to four. The calendar stops offering them once you are at your limit, and infills can still fill the edges.
Payment on the long ones#
Full sets paid online with a twenty-four-hour refund window; infills in person. It protects the appointments that would actually hurt to lose.
Getting started#
- Sign in at app.marubox.jp with Google or Microsoft. There is no credit card required and no time limit on the free plan.
- Create an event type with the settings above. Event types explained
- Connect your calendar so your studio never gets double booked. Google · Outlook
- Set your working hours, and close Japanese public holidays in one setting. Availability
- Put the link in your bio, or the widget on your site. Adding it to your website
Common questions
How do I stop clients booking an infill when they need a full set?
Ask on the infill booking form when their last appointment was, and say in the description that beyond three weeks it counts as a full set. You then see the answer before the day.
How do I limit how many full sets I do in a day?
Set Max bookings per day on the full-set event type. Infills remain bookable, so your day still fills without the quality dropping.
Should I take payment when they book?
For full sets, yes — they are long and hard to refill at short notice. Infills can stay paid in person.
Start taking bookings online
The Free plan includes booking pages, Google Calendar and Outlook connections, working hours, Japanese holiday settings and booking on your website. No credit card is required, and there is no time limit. The Paid plan is ¥1,200 per month including tax and adds online card payments, team bookings and LINE integration. Business Box charges no booking commission; Stripe processing fees apply separately.
Last reviewed 16 October 2026.