Sending reminders by hand
Automatic reminders help customers remember their appointments and save you from sending each message yourself.
Set them once per appointment type. One the day before is the one that matters; add two hours before where travel is involved. They re-time themselves if the booking moves.
Why the manual version fails#
- It is the first thing to drop. A busy Friday means no reminders go out for Monday.
- Moved appointments get the old time. The reminder you scheduled on Tuesday is wrong by Thursday.
- It does not scale. Fine at five bookings a week, impossible at forty.
- It is unpaid work. Twenty minutes a day that nobody is billed for.
Set them once, per appointment type#
Tick any combination of seven days, one day, two hours and thirty minutes before. One day before is on by default and is the one that recovers most forgotten appointments. Reminders
They are set per event type, so a free consultation can have none and an expensive treatment can have two.
They follow the booking#
Reminders are timed from the appointment, so a rescheduled booking re-times them automatically — including when you move it in your own calendar rather than in Business Box. The calendar is re-checked immediately before each reminder is sent, so one cannot go out carrying a time that has since changed.
How many to send#
One the day before for most work. Two hours before as well where the customer has to travel to you. Seven days before for something expensive they need to prepare for. Beyond two, reminders irritate the people who were always going to turn up.
Email only, today#
Appointment reminders are sent by email. LINE can deliver booking confirmations, changes and cancellations, but automated LINE and SMS reminders are not supported. See LINE and SMS reminders for what that means in Japan and what to do about it.
Common questions
Are appointment reminders automatic?
Yes. Choose the intervals once on the event type and they send themselves, to you and to the customer, in each recipient’s own language.
What happens to reminders if a booking is rescheduled?
They re-time themselves to the new appointment, including when you move the entry in your own Google or Outlook calendar.
Can I send reminders by LINE or SMS?
Automated appointment reminders are sent by email, not LINE or SMS. LINE integration supports booking confirmations, changes and cancellations.
Start taking bookings online
The Free plan includes booking pages, Google Calendar and Outlook connections, working hours, Japanese holiday settings and booking on your website. No credit card is required, and there is no time limit. The Paid plan is ¥1,200 per month including tax and adds online card payments, team bookings and LINE integration. Business Box charges no booking commission; Stripe processing fees apply separately.
Last reviewed 16 October 2026.